When are appointments available?
Appointments are available throughout the week, Monday-Saturday. We also offer evening appointments. All our therapists are currently part-time and have their fixed days to work.
What should I wear for my appointment?
If you are booked in for an injury assessment it is important that the area of the injury can be easily accessed. However, it may also be necessary to observe other body parts above or below the injury and also to observe your posture and movement patterns. For this reason, you may be asked to undress down to your underwear. All assessments and treatments are undertaken in a private room with only the client and the therapist present.
How many treatments will I need?
This depends on the extent of the problem. Some people will only require one to two treatments, whereas other cases may require a longer-term approach. We always aim to explain the findings of the assessment to the client and to work together to establish a suitable treatment program.
Will I have exercises to do at home?
Again, this depends on the problem, although in most cases, daily exercises are prescribed. These may include stretches or strengthening exercises which you can do in your own home to help to speed up your recovery. If you have an exercise program prescribed for you, this can be emailed over to you in PDF format for you to print and refer to at home. If you have access to a gym or health club then exercises may be prescribed using the equipment available to you.
Can I claim back on my insurance?
You will need to check this with your insurance company.
Should I have regular massages?
Regular massages can be extremely beneficial in maintaining the effects, such as increased muscle elasticity and a decrease in aches and pains! We have many regular clients who make appointments on either a weekly, fortnightly or monthly basis. However, if you just fancy a one-off treatment, you are more than welcome!
What’s the difference between sports massage and Swedish or aromatherapy massage for example?
Sports massage is a deeper form of massage which is adapted to be specific for the individual’s needs. For example, if you experience particularly tight neck muscles, then more time would be spent working on this area and less on the lower back for example. It is perfect for people who enjoy a massage but feel that lighter forms of massage just don’t do the job!
Is sports massage painful?
Sports massage is a form of deep tissue massage and so at times substantial pressure is applied to the muscles and other soft tissues. At times this can be uncomfortable, but your therapist will always check that the pressure is ok and encourage clients to let them know if you are uncomfortable.
Can I have massage if I’m pregnant?
Sports massage can be used during pregnancy, in months 4-9. It is not recommended in the early stages of a pregnancy or on the abdomen. You should, however, always check with your G.P or midwife before having a deep tissue massage.
Once it is not possible to lay on your front, a chair massage can be performed.
What should I do when I arrive?
One you’ve parked up (either at the front or in The Buck car park), come in through the front door. If your therapist is ready for you, they might be there to greet you. If not, take a seat in the waiting area to the left of the door. If you want to use the bathroom facilities whilst you wait, turn right after you’ve walked in – there are two toilets on the right.
How do I pay?
You can pay via cash or cheque. Some of our therapists have card machines, but please check with them before your appointment.
Do you do gift vouchers?
Yes! We can offer gift vouchers for any treatment, or monetary value. These last for 6 months from the date of issue. We can post it out to you if you pay via BACS, for an additional £1.
My gift voucher expired; can I still use it?
For vouchers which expired in the last three months we are happy to offer the treatment for 50% of the usual cost. For those which expired more than 3 months ago, they are no longer valid, and treatments are only offered at the usual, full price.
What if I need to cancel my appointment?
If you need to cancel your appointment, please contact your therapist directly as soon as possible. Please be aware that if you cancel with less than 24 hours’ notice, you will be charged a 50% cancellation fee.